Zuberi Africa Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from zuberiafrica.com.au (the “Site”).

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PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

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We collect Device Information using the following technologies:
    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

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When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

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HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

 

Additionally, we use this Order Information to:
Communicate with you about your order;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Please note you will not be added to our mailing list unless you have selected that is your preference to be added and receive any emails or notifications outside of your order. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

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We may share your analytical Information with third parties to help us improve our site and user experience (as described above). We use WIX to power our online store and website. We also use Google Analytics to help us understand how our customers use the Site --you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  

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Finally, we may be required to share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive from a government department.

You have the right to access your personal information and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through info@zuberiafrica.com.au.

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Personal information, outside of analytical data collection will not be used for any marketing purposes or communications to you outside of the order that you have placed and provided information for. If you opt in for our emails, then and only then will you receive communication from us outside of general marketing that might pop up in your social media feed and any specific orders that you place. 

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DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
 

WHAT INFORMATION DO WE COLLECT?

We collect your order information for sole purpose of filling your order only. If you opt in to our mailing list you will be sent emails or SMS regarding our business - you can opt out at any stage from these marketing communication emails. 

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WHAT DO WE USE YOUR INFORMATION FOR?

-To personalise your experience (your information will help improve our response to your individual needs).

-To improve our website (with your important feedback, we can continually strive for improvement in our website offerings).

-To improve customer service (your information helps us to effectively respond to your customer service requests and support needs).

-To process transactions. Your information (private or public) will not be sold, exchanged, transferred  without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

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You can also unsubscribe from receiving future emails by choosing the ‘unsubscribe’ option at the bottom of each email.

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HOW DO WE PROTECT YOUR INFORMATION?

A variety of security measures are implemented to maintain the safety of your personal information when you access your personal information.

All security on our website is treated seriously. Where applicable, we undertake security steps, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

If you have any further concerns about security, please email us.

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DO WE USE COOKIES?

Yes. Cookies are used when people log in or make a comment.

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What are cookies you ask?? 

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our website may use cookies for user authentication, keeping track of your preferences, promotional campaigns, and tracking our audience size and traffic patterns.  In certain other cases we may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

If you do not wish cookies to be placed on your PC or handheld device, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. Please note that permanently disabling cookies in your browser may hinder your use of our website as well as other websites and interactive services.

Cookies eliminate the need to repeatedly enter the same information, enabling us to improve the content, reliability and functionality of our website. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie.

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DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

No

Your personal identifiable information will not be sold, traded or otherwise transfer to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or to protect our and others’ rights, property or safety. However, non personal identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

Any disclosure of personal information will be strictly controlled and made in accordance with current Australian law.

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POLICY CHANGES

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons. Changes in this policy will be posted on our website. You will not be notified of any changes in this policy. You can however check our website at any time to view our most recent privacy policy.

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CONTACT US
For more information about our privacy practices, or if you have any questions please contact us via info@zuberiafrica.com.au